Shipping & Delivery Policy
A legal disclaimer
At The OG Creative, we're committed to providing you with a seamless shopping experience, whether you're purchasing physical or digital products. Here's what you need to know about retrieving your purchased items:
Digital Products:
Upon completing your purchase of a digital product, you will receive access to a Thank You page via a downloadable PDF file. This PDF file contains the download link for the content you've purchased along with other helpful resources. You can also access your files in your account. Please note that each purchase grants you one download of the digital product.
Need Assistance?
If you encounter any issues accessing your digital download or have any questions, don't hesitate to reach out to us at orders@theogcreative.com or chat with us online. Our dedicated support team is here to assist you every step of the way.
Physical Products:
For physical products, please allow 3-5 business days for processing before your order is shipped. Once your order has been processed and shipped, you will receive a confirmation email with tracking information, allowing you to track your package every step of the way. You will not be able to change your order once it has been shipped. If you have any questions, contact us at orders@theogcreative.com.
Questions or Concerns?
If you have any questions or concerns about shipping and delivery, please feel free to contact us at orders@theogcreative.com. We're here to ensure that your shopping experience with us is as smooth and enjoyable as possible.